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Terms and Conditions

Welcome to Mellow Roar!
By accessing and using this website, you accept and agree to be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.
Amendment of Terms
We reserve the right to modify these terms at any time without notice. Please review this page regularly to ensure you are aware of any updates. Continued use of the website will constitute acceptance of any amendments.
Limitation of Liability
Use of this website is at your own risk. mellowroarflowers.studio is not legally responsible for any loss or damage arising from errors, omissions, or the use of any information or services provided through the website.
It is your responsibility to ensure that any products or information meet your individual requirements. We expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law.
Delivery of Physical Goods
Orders are dispatched only upon receipt of full payment. You are responsible for providing accurate delivery details at checkout. If incorrect details are provided, mellowroarflowers.studio is not liable for any issues and no refunds will be given. Redelivery will be at your expense.
Deliveries are normally available Monday to Saturday between 9am–6pm. Orders must be placed at least two business days in advance. We cannot guarantee exact delivery times. If delivery falls on a public holiday, it will be made on the next business day. Deliveries are typically available Monday to Friday, from 9 AM to 6 PM. For orders related to special occasions like Mother's Day and Valentine's Day, deliveries are available during specific dates and times. Please review the expected delivery details when placing your order.
mellowroarflowers.studio is not liable for items lost or damaged during delivery. Replacements are at our discretion.
All prices are in AUD and inclusive of GST. Flower varieties, containers, and hamper items are subject to seasonal availability and may be substituted as needed.
Delivery Instructions
Our couriers will attempt to deliver in person. If the recipient is unavailable, the flowers will be left in a safe, weather-protected area with your prior consent.
If access to secure buildings is not possible, items may be left in a foyer or mailroom. You must indicate consent at checkout ("OK to leave flowers at door if no one’s home?"). Re-delivery may incur additional charges.
Cancellation Policy
If you need to cancel your order, we offer a full refund minus a $25 administrative fee, provided we receive at least 24 hours’ notice before the scheduled delivery.
Cancellations made less than 24 hours before delivery will incur a 50% charge. Orders already in production or out for delivery cannot be cancelled.
Returns and Refunds
As flowers are perishable, returns are accepted only under specific conditions, in accordance with Australian Consumer Protection legislation.
  • Notify us within 24 hours of delivery if you believe your order is faulty or incorrect.
  • mellowroarflowers.studio does not offer refunds for change of mind or design preference.
  • Refunds will be processed only after we have received valid documentation, including photographs.
  • No refund or replacement will be provided if original goods are disposed of or sufficient proof is not submitted.
  • Refunds are issued to the original payment method only.
All refunds and replacements are at our sole discretion.
Links to Other Websites
Our website may contain links to third-party websites for your convenience. mellowroarflowers.studio does not endorse or accept responsibility for content on external sites.
Disclaimer
To the fullest extent permitted by law, mellowroarflowers.studio disclaims all warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. We do not guarantee that the website will be error-free, uninterrupted, or virus-free.
You are solely responsible for any costs arising from the use of our website or products. Always ensure you are aware of the risks involved.
Privacy
Your privacy is important to us. mellowroarflowers.studio adheres to the Privacy Act 1988 (Cth). Please refer to our Privacy Policy for full details.
We do not store credit card details on our servers, and all customer data is encrypted and securely stored. Your information will not be shared with the media or any third party without your explicit consent.
Third Parties
Your privacy is important to us. mellowroarflowers.studio adheres to the Privacy Act 1988 (Cth). Please refer to our Privacy Policy for full details.
We do not store credit card details on our servers, and all customer data is encrypted and securely stored. Your information will not be shared with the media or any third party without your explicit consent.
Disclosure of Information
We may be required to disclose personal information in certain circumstances:
  • By law or court order;
  • To enforce our terms;
  • To protect the rights, safety, or property of mellowroarflowers.studio, its customers, or third parties.
Exclusion of Competitors
If you are in the business of selling similar products or services, you are considered a competitor. Competitors are not permitted to use or access our website or its materials. Breach of this condition may result in legal action and damages.
Copyright, Trademarks & Use Restrictions
This website and its contents are the property of mellowroarflowers.studio. You may not reproduce, distribute, or commercially exploit any material without express written permission.
You may:
  • Print or download content for personal, non-commercial use only.
  • Share content with others for personal use only if the source is acknowledged.
Any unauthorised use may result in legal action.
Entire Agreement
These Terms and Conditions represent the complete agreement between you and mellowroarflowers.studio. No additional terms shall apply unless required by law.
Severability
If any provision of these terms is deemed unenforceable under applicable law, it shall be excluded to the minimum extent necessary, without affecting the remainder of the agreement.
Jurisdiction
This agreement is governed by the laws of New South Wales, Australia. By using this website, you agree to submit to the jurisdiction of the courts of New South Wales for any legal matters.
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